Title Image

Changing Home Care Provider

Transferring From Another Provider

You have a choice with your Government-funded home care package, who provides the services, and when. If you are unhappy with your current provider, you can easily change to Accent Home Care.

Client dignity, respect, and choice are at the heart of the services Accent Home Care provides, and we see many clients choosing us for this very reason.

If you feel your needs are not being met by your current provider, or you are not hearing regularly from your Care Advisor, Accent Home Care can help you.  We offer you the freedom to choose the Carers and Care Service Providers that best suit your assessed needs and are with you every step of the way.

If you would like to hear more about how we can assist you with transferring your home care package to us, which will get you back in control, please contact our caring team on (03) 8824 1000.

What Accent Home Care offers:

– Control over your package
– Low administrative and case management fees
– Dedicated Care Advisor to plan your care services
– Choose the services and supports you need when you need them
– Priority entry into our retirement village, a residential aged care facility for respite or permanent care
– A community not-for-profit provider with over 50 years of experience.

Private services

Private in-home care service

If you need home help, personal care, or home services, however, you do not have a Government-funded home care package, we can assist you with our private services. There are no lock-in contracts, you simply purchase the care you need and when you need it. To find out more contact our office on (03) 8824 1000.

Social support group

Accent Home Care has been providing social support for more than 15 years, through our Social Support Group, which caters mainly to people of non-English speaking backgrounds living within the wider Knox Community. Our clients are diverse in language and culture, ensuring our outings are full of fun and variety!

About Our Social Support Group

Our Social Support Group provides a supportive and relaxed environment for clients to attend outings they may not be able to attend on their own. We encourage independence and interaction on our outings while accommodating the interests and needs of our clients.

How can I join Accent Home Care’s Social Support Group?

Step 1

Arrange a ‘My Aged Care assessment’, by calling My Aged Care on 1800 200 422 or by visiting myagedcare.gov.au.

Step 2

Make sure you ask to be referred to Accent Home Care.

Step 3

Contact Accent Home Care to organise joining our Social Support Group on (03) 8824 1000


Our excursions are arranged around the interests and abilities of our wonderful clients. We like to visit places in and around the Knox Municipality, the Yarra Ranges, Bayside, the City, and surrounding areas. Our clients like to visit cafes, art galleries, beaches, parks and enjoy catching up with a coffee around an open fire or listening to a live entertainer.

Accent Home Care’s social support program aims to meet a wide variety of needs and interests in a manner that promotes participation and enjoyment whilst encouraging independence. All groups are run by experienced and qualified staff who are there to assist you and ensure you enjoy your outing.

We have a community bus and can arrange door-to-door pick-up and drop-off. The Social Support Group runs Monday to Friday between 9 am to 3 pm.


Please get in touch with our team for more information regarding fees for our Social Support Groups by calling (03) 8824 1000 or emailing homecare@accenthomecare.org.au.

This program is supported and funded under the Commonwealth Home Support Program (CHSP).

Select Language »