The staffing, structure and management of TTHA are truly world-class and have managed to provide quality care under extreme circumstances, e.g., COVID-19. We cannot imagine any other Aged Care facility in Victoria that could compare and we will be forever thankful that in her closing years, Mum was in your care.

Where else could the Accent Home Care Social Support Group go when it was too wet and windy to aim for an outdoor venue? Firstly to “The Naked Racer” Cafe in Moorabbin for morning tea. Well, what a pleasant surprise that was. It was motorbike and curios heaven! There were motorbikes and “weird” things from oldest to the latest models, and I decided there and then that I want a ride on a Harley Davidson on my 90th birthday!! The atmosphere and the service were such that we want to go back there. The second dry indoor venue was the Moorabbin Airport Museum. Our very friendly and interesting guide Ron introduced us to all the aeroplanes which used to be built in Australia. Yes, Australia used to be right up there with manufacturing. Everyone had a go on the simulator, and some of us managed a crash landing. Great fun! The next venue was the Cheltenham RSL where we enjoyed a delicious lunch. Ulli and Kerstin, thank you very much for taking such good care of us. A gold star for you!

”The visitor remarked on how well TTHA is in comparison to many other RACF that she attends and is testing everyone prior to entry and how professional the organisation is in their efforts to mitigate the risks of infection and keep everyone safe.”

“Staff are very supportive. Always there to help you with any queries.”

“Staff at reception were very friendly and helpful.

Nicole the staff member on duty caring for my uncle was awesome.”

“COVID procedures were very good and gave me great confidence that the health and wellbeing of the residents was the highest priority.

I think TTHA has done a great job in caring for its residents and allowing family and friends safe access.”

“For months now mum has been telling me how a volunteer visits her regularly and accompanies her to Templer Services at the chapel. You have clearly understood how important and special continued engagement with activities is to residents’ health and happiness and I thank you”

“We were thrilled with the TTHA service. Staff made it seamless when settling in and the rest of the team were also so friendly, helpful, considerate and approachable. There is such a nice buzz about the place which is always clean, light, airy and very welcoming.”

To the leader of the activities at TTHA, and all your support staff, we would like to let you know of the fabulous feedback we are receiving from our father. Every week he lets us know about his wonderful outings. He so enjoys them. We appreciate your efforts to ensure he has such lovely activities to look forward to and enjoy.

“I’m very happy with Mum’s care and TTHA has the ‘best staff possible”

“To all the beautiful staff that helped look after Mum over the last five years, we cannot thank you enough for the love and caring you showed her. She really did love you all.”

I have recently had the pleasure of placing a Certificate III in Individual support learner at Tabulam and Templer Homes for the Aged in Bayswater. Our learner thoroughly enjoyed his experience and received wonderful support and encouragement from the Management and staff, successfully completing his placement. During this process, The Acting Director of Care Helen Povall, was very approachable and we at Selmar hope to place more learners at this facility in the future. Thank you very much for supporting our learner.

Just a thank you for caring for our Mother in your care accommodation. When we first started looking for residency the client liaison officer could not have been more accommodating, helpful and considerate of our needs/concerns and wishes for our Mother. She has settled in well; the rooms are lovely and the facilities provided are wonderful. There is a super warm feeling which is great. Your staff/team members are also very nice and very obliging. Thank you to everyone.

“The Weihnachtsmarkt – It was a lovely day for the residents and I was very impressed by all the staff volunteers and how well they worked to get it up and ready and then to dismantle again in the afternoon. The teamwork was just like in a beehive.”